Lots of IT companies say the right things. We show you the right things — with the engineers, processes and track record to back it up.
Our Differentiators
Every project is scoped, delivered and reviewed by qualified engineers. No sales hand-offs. You get consistent expert attention throughout the entire engagement.
No offshore call centres, no automated triage loops. When you contact us, you speak to a UK-based engineer who knows your account and your infrastructure.
Security is considered at every stage — from initial design to ongoing monitoring. We don't treat it as an upsell; it's fundamental to how we architect every solution.
No hidden costs, no base price plus eight add-ons. We quote clearly, explain what's included, and stick to it. If something changes, we tell you before it hits your invoice.
Schools, charities, SMEs, festivals, MSPs — we've delivered across sectors with fundamentally different demands. That breadth makes us a smarter partner for you.
We maintain a 4-hour response SLA for critical issues and next-business-day for standard requests. You're never left wondering where your ticket went.
How We Compare
| Feature | Patched Networks | Typical MSP |
|---|---|---|
| UK-based engineering team | ✓ Always | ✗ Often offshore |
| Engineer answers your calls | ✓ Yes | ▮ First-line triage only |
| Security included by default | ✓ Built in | ▮ Usually an add-on |
| Transparent pricing | ✓ Fixed, no surprises | ✗ Hidden extras common |
| Event & temporary networking | ✓ Specialist capability | ✗ Not typically offered |
| Education sector experience | ✓ Deep expertise | ▮ Some experience |
| Dedicated account engineer | ✓ Yes | ✗ Shared ticket queue |
| Response time SLA | ✓ <4hrs critical | ▮ Varies widely |
Client Feedback
"Patched Networks transformed our school's connectivity. They understood our budget constraints and delivered a solution that actually works — no more dead zones in the classrooms."
"We've tried three IT companies in two years. Patched are the first who actually pick up the phone and know what they're talking about. The difference is night and day."
"Enterprise-grade WiFi across a 5,000-capacity festival with Starlink backhaul. Zero downtime across the whole weekend. Absolutely phenomenal work from the team."
Get in touch today for a no-obligation consultation with one of our engineers.